On-demand Doctor and Wellness GroupCase
“The results were amazing. I even showed the setup to friends who are experts on running ads, and none of them could find a thing to critique.”
Answer, qualify and book every WhatsApp lead, day and night.
We build custom AI chatbots and WhatsApp funnels that reply in seconds, ask the questions your team would, book the buyers who are ready and follow up the rest, then hand the hot ones to a person, all connected to your CRM.
No commitment. A senior operator reads every request.
WhatsApp funnel specialists- 200+ brands grown
- $20M+ ad spend operated
- Senior operators only
The growth partner behind brands across Asia.
200+
brands served
$20M+
ad spend operated
Our team’s track record
and 180+ more brands
Meet our clientsAI chatbots & WhatsApp funnels
The first reply usually wins the customer. Most businesses send it hours late.
A buyer who messages you is often messaging two competitors too. We build the WhatsApp funnel that wins that race: an instant answer, the questions that qualify, a small first yes, and a person stepping in when it counts. Every chat is tagged with the ad that started it and lands in your CRM.
- Booking conversion
- 1.0×+25%the same leads, beforemore of the same leads booked
- Return on ad spend
- <3×>5×the month we took overfrom under 3×, in two months
- Leads booked
- —~41%at takeovera steady booking rate
- First reply
- —Instantat takeoverthen a human within minutes, 24/7
What changed
- First replyA static page, while they compare rivalsAn instant WhatsApp reply, a human in minutes
- The questionsAvailability, price and fit left for them to askAnswered up front, before they have to ask
- The first yesA full booking asked for up frontA small yes: a location and a symptom
- Quiet leadsLeft to go coldOpen and lost leads worked again at once
Figures from the client’s CRM and ad accounts over the first two months. The chart is indexed to the week we took over; the curves between the endpoints are drawn.Read the case study
The short answer
What can an AI chatbot on WhatsApp do for a business?
An AI chatbot on WhatsApp answers customers instantly at any hour, asks the questions that qualify them, books the ones who are ready, follows up the ones who go quiet, and hands the important conversations to a person. Every chat can be logged in your CRM with the ad that started it.
It doesn’t replace your team. It takes the first reply and the routine questions, so your people spend their time on the conversations most likely to book.
- Answers
- Instantly, day and night.
- Qualifies
- The questions your best agent would ask.
- Hands over
- Ready buyers go straight to a person.
The conversation
Watch a chatbot qualify and book.
Replayed with a placeholder brand: the bot answers at any hour, asks what your best agent would ask, hands the ready buyer to a person with the answers already in the CRM, and follows up after.
How it plays out
- 5,000+leads pre-qualified on WhatsApp in 10 weeks · IHH
- −35%+cost per qualified B2B lead, with quotes on WhatsApp · HokiOne
YYour Cliniconline
Hi, do you do home visits? How much is it?
Auto-replyHi! Yes, a doctor can come to you tonight, usually within 30 minutes. The visit is one flat fee, paid after.
Auto-replySo I can send the right doctor: is this for you or someone else, and what’s going on?
For my wife. Stomach pain and vomiting since dinner
Auto-replyThank you. Is she able to keep any water down?
Not really
Marked ready to book · handed to the care team
Hi, I’m Maya from the care team. I’ve read the details. Can you share your location so we can send a doctor now?
Location shared
Thank you. Dr. Arya can be with you by 00:15. Shall I confirm?
Yes please
Booked · logged in the CRM and sent to Meta
Auto-replyGood morning. Just checking in: how is your wife feeling today?
Where chats are lost
Six places WhatsApp leads slip away.
A WhatsApp lead is the warmest you will get, and the easiest to lose. These six gaps are where it happens.
01 / 06
Replies that come too late
What’s happeningBuyers message two or three businesses at once. The first real answer usually wins, and a chat that waits an hour has often booked elsewhere.
Check it yourself30 sec
Message your own WhatsApp number at 9 pm from a phone your team doesn’t know. How long until a real answer?
How we fix it
An instant reply, day and night.
The offer
Your WhatsApp funnel audit, in 5 working days.
Done by the operator who would build your funnel, measured against revenue, and yours to keep whatever you decide.
- 1
The speed check
How fast your chats get a real answer, at every hour of the day.
- 2
The conversation read
What buyers ask first, where chats stall, and why the ready ones don’t book.
- 3
The bot design
What a chatbot should answer and qualify, and where a person should step in.
- 4
The 90-day plan, walked through
The build in order, on a 30-minute call with the operator who did the audit.
Results
WhatsApp funnels we built, and what they booked.
Every figure read from the client’s own CRM, from the first message to the booking.
- 25%+More of the same leads booked, with a faster, clearer WhatsApp pathOn-demand doctor & wellness brand
- 5,000+Qualified leads in 10 weeks, each pre-qualified on WhatsApp before an agent stepped inIHH Healthcare
- 35%+Lower cost per qualified B2B lead in 3 months, with quotes handled on WhatsAppHokiOne
- 6.8×Blended return on media, up from 3.9×, in a single monthOn-demand doctor & wellness brand
On Demand Medical Group
HealthcareHow One Funnel Per Offer, Built Around Real Customer Behaviour, Took Return Past 5× in Two Months
>5×ROAS in two months (up from under 3×)
>25%Lift in booking conversion
How We Rebuilt a Full Attribution Funnel That Stopped Ad Spend Reaching Patients Already Won and Cut Cost Per Lead 70%
70%Reduction in cost per lead
~5×Weekly lead volume
Two Buyers Can't Share One Storefront: Separate B2B and D2C Funnels Hit 80× and 28× Blended ROAS
28×Blended ROAS across both funnels
80xD2C ecommence ROAS in 6 months
Bookings Won Back From OTAs: New Funnel Experimentations That Grew Bookings by 18%
8× → >20×Blended Meta ROAS
+18.1%Direct Bookings, Month on Month
“Our corporate sales team had run 7–8 years without much structure. GTMLab brought the strategy, the CRM, and a more systematic way to manage the team — and the result was game-changing.”
Hearing Vision
“Hearing care runs heavily on trust, so for years we've been living through referrals. GTMLab built the engine that changed it. Within a month, bookings were up 30% across every branch.”
Dental Now
“Marketing in healthcare is its own challenge, so much you're not allowed to say or do, and we’ve never really cracked it. GTMLab built the system around it, and bookings were up 50% in a month.”
Online Property Marketplace
“On a property marketplace, it's all about lead quality — plenty of clicks, but few who are actually serious. GTMLab changed who comes through, and now we get people genuinely ready to move.”
“Our pipeline used to live in our sales team's relationship, so every time one left, part of it left too. GTMLab built us a system that solves this, and now the leads just keep coming.”
The first 90 days
What happens after you say yes.
- Week 1
Read the conversations
We read a sample of your chats, time your replies at every hour, and map what buyers ask first. Nothing changes until you approve the design.
You getA map of where chats are lost
- Weeks 2–3
Build the funnel
The chatbot’s answers and qualifying questions, the hand-off to your team, and every chat tagged and connected to your CRM.
You getInstant, qualifying replies, live
- Weeks 4–8
Follow up and tune
Follow-up for quiet and lost chats switched on, and the conversation tuned every week on what books.
You getA weekly booking report
- Day 90
The review
Bookings by source and by step, and what to automate next.
You getNext quarter’s plan
Why GTMLab
GTMLab, a chatbot vendor, or an in-house team?
Three ways to handle your WhatsApp leads, and what each one actually gets you.
What you getGTMLabSenior operators, judged on revenueTypical agencyPaid by the monthIn-house hireOne person, one channel
Who builds itOperators who run WhatsApp funnels every dayPartly: A vendor selling a bot templatePartly: Whoever has time to set it up
What counts as successBookings and revenue from chatsNo: Messages answeredNo: Inbox at zero
The conversationWritten from what your buyers ask and book onNo: A generic scriptPartly: Different every time
TrackingEvery chat tagged to its ad, in the CRMPartly: A message countPartly: Depends on who you hire
Time to startAudit in 5 working daysPartly: A sales cycle firstNo: Months to staff the hours
Beyond the chatThe ads, pages and CRM around it, one teamPartly: The bot onlyNo: One channel, one person
Who runs your account
Senior operators, on every account.
You speak to the people doing the work, every week, not an account manager relaying messages.
Where our team comes from
- Y Combinator alumni
- Forbes 30 Under 30
- 100+specialists, no junior layer
Leading your account: Kevin Cho, Co-founder, Growth Strategy · Rizky Darmawan, Head of Performance Marketing · Andhika Nurrizky, Senior Performance Marketing Specialist
We don’t get paid for clicks, so we don’t chase them. Every account we take on is wired to the sales in the client’s CRM and judged on them.
FAQ
Before you book the audit
What can a WhatsApp chatbot actually do?
Answer the common questions instantly, ask the qualifying ones, book the buyers who are ready, follow up the ones who go quiet, and hand the hot conversations to a person, at any hour.
Will it feel like talking to a robot?
It shouldn’t. We write the conversation from what your buyers actually ask, keep it short, and hand over to a person the moment a chat needs one.
Does a person still reply?
Yes. The chatbot takes the first reply and the routine questions, so your team spends its time on the conversations most likely to book.
Which tools do you build on?
The official WhatsApp Business platform, through tools such as SleekFlow, connected to the CRM you already use.
What does it cost?
The audit comes with no commitment. If we work together, the fee is set by the scope of the work, and we agree it with you before anything starts.
How quickly will we see results?
Instant replies and follow-up usually show in bookings within the first few weeks, because they convert chats you are already getting.
Can it connect to our ads?
Yes. Every chat is tagged with the ad that started it, and booked sales are sent back to Meta, so the ads learn from customers instead of conversations.
Do you run the ads that bring the chats?
Yes. We also run Click-to-WhatsApp ads, Google and Meta, so the ads, the chats and the CRM work as one funnel.
Get started
Find out how many chats you could be booking.
Pick whichever is easier. Same senior team, same audit, no commitment.
- Tell us where to lookToday
Send the form, or a WhatsApp message with your website.
- We read your chats5 working days
Your reply times and conversations, read by a senior operator.
- We walk you through it30 minutes
The funnel design and the 90-day plan, on one call.
Request your audit
Takes 2 minutes · No commitmentRather talk it through?Message the team directly on WhatsApp.Chat on WhatsApp
