From paid click to first appointment, without losing the patient on the way.

Yes. We set tracking up for whichever rules apply to you: HIPAA in the US, PDPA in Singapore, Malaysia and Thailand, PIPEDA in Canada, GDPR in Europe, and local data-residency rules across Southeast Asia. Patient details are stripped before any data leaves your systems, and conversions reach Google and Meta as hashed identifiers only, never as plain patient data. We review your regulations before we scope the work. Most of our healthcare work is across Asia, so multi-country setups are familiar ground.

By qualifying before a lead reaches your front desk. The ads and the intake ask about the procedure, location, timing and, where it matters, budget, so reception spends its time on people who can book. Booked patients then go back to Meta and Google, so the platforms learn from real patients rather than form fills. Lead quality rises without the volume falling away.

Yes, it’s one of the setups we run most. Each location gets its own ad account and its own conversion tracking, so every branch is optimised on its own patients, and the reporting comes together in one place, so the group sees cost per patient, payback and capacity by branch. Same team, every location.

Yes, with discipline. Meta restricts targeting on health conditions, certain claims (such as cures or before-and-after images) and some ad formats, and Google has its own healthcare policies. We brief the creative team on what’s allowed, check every ad against policy before launch, and appeal disapprovals the same day when a policy reads ambiguously. Disapprovals still happen, and no agency can promise otherwise; experience means we lose hours to them rather than weeks.