GTMLab
Performance Marketing→Stage 2 · Paid demand · Ads that reach buyers while they decide, and pay back.
Paid mediaGoogle AdsSearch campaigns built for leads, quotes and bookings, not clicks.Meta AdsFacebook and Instagram campaigns wired to your CRM and judged on revenue.Click-to-WhatsApp AdsAds that open a WhatsApp chat, so buyers talk to you in one tap.
Creative & creatorsPerformance CreativeAds built and tested every week, so the winners scale and the losers die fast.Creator-Led AdsWe find the creators, script the videos and run them as ads from their own accounts.
Challenges we solveOur ads keep getting more expensiveOur agency isn’t deliveringOur creative burns out too fastOur ads look like ads, and people scroll past
ProofBluuu>30%Direct website revenue in the first 30 daysSee the case →
AI Search & SEO→Stage 2 · Search demand · Be the answer when buyers search Google or ask AI.
AI searchAI Search Optimization (AEO & GEO)Get named when buyers ask ChatGPT, Gemini and Google’s AI answers.AI Visibility TrackingSee which prompts name you, which name competitors, week by week.AI Visibility CheckSee what five AIs tell customers in your city, in about a minute.
SearchSEORank on Google for the searches your buyers already make.Local Search & MapsFix your listings and reviews across the sources Google Maps and AI read.
Challenges we solveWe’re invisible in ChatGPT and AI answersOur Google ranking doesn’t carry into AICompetitors get named, we don’tOur listings and reviews don’t match
Proof200+Brands grown, with $20M+ in ad spend operatedSee all case studies →
Funnels & CRO→Stage 3 · Conversion · Turn the traffic you pay for into customers.
Pages & funnelsLanding Pages & FunnelsPages and funnels built around how your buyer decides, not around a template.CRO & Offer TestingTest offers, pages and flows until the conversion rate moves.
Challenges we solveWe get traffic but not leadsWe pay OTAs too much for bookingsOur offer doesn’t convert
ProofIkigai63xROASSee the case →
Data & CRM→Stage 4 · Revenue · Connect every ad to the revenue it earns.
Data, CRM & AICRM & WhatsApp SetupThe right CRM, set up around how you sell, with WhatsApp inside.Lead Quality & Sales OpsStop arguing about lead quality. Measure it, and fix how leads are handled.Attribution & Revenue DashboardEvery lead traced to revenue, even when the sale closes in WhatsApp, a booking system or a POS.AI Sales & Support AgentsCustom AI agents for WhatsApp that answer, qualify and book like your team.
Challenges we solveOur CRM is a messSales says our leads are trashWe can’t see which ads bring customersLeads wait hours for a WhatsApp reply
ProofHokiOne6× → >80×ROAS in six monthsSee the case →
About→How we work, who we are, and what we’ve done
How we workWhat performance marketing isWhy running ads alone doesn’t move revenue, and what does.What it’s like working with usOnboarding, the first tests, a week on your account, and when you see results.Reporting and the monthly reviewThe dashboards and decks you get, and how decisions are made.Who we’re forThe businesses we’re built for, and the ones we’re not.
About usAbout GTMLabWho we are, where we work, and why we’re built differently.Your team & agentsThe people and AI agents on your account, by division.CareersJoin a senior team running growth for APAC brands.
ResourcesCase studiesHow we grew revenue for hotels, clinics, developers and B2B teams.TestimonialsClients on camera, in their own words.PlaybooksSoonTeardowns of how leading brands market and sell.BlogIdeas, experiments and results from our operators.
About GTMLab

100+ senior operators. Ex-founders, YC alumni and a Forbes 30 Under 30.

Meet the team →
Pricing
Let’s Talk

Turn ad spend into revenue you can trace.

Forbes 30 Under 30 Team · Y Combinator Alumni · $20M Ad Spend Operated

Let’s Talk
GTMLab

Ads, AI search, landing pages and CRM, run as one engine. Every lead traced to the revenue it closes.

Available for Q4
Jakarta · Hong Kong · New York

Performance Marketing

  • Google Ads
  • Meta Ads
  • Click-to-WhatsApp Ads
  • Performance Creative
  • Creator-Led Ads

AI Search & SEO

  • AI Search Optimization
  • AI Visibility Tracking
  • AI Visibility Check
  • SEO
  • Local Search & Maps

Funnels & CRO

  • Landing Pages & Funnels
  • CRO & Offer Testing

Data & CRM

  • CRM & WhatsApp Setup
  • Lead Quality & Sales Ops
  • Attribution & Revenue Dashboard
  • AI Sales & Support Agents

Our Work

  • Case Studies
  • Clients
  • Proof
  • Testimonials
  • Creatives

Industries

  • Healthcare
  • Wellness
  • Ecommerce
  • Hospitality
  • Tourism
  • Tech Startups
  • Bali Property
  • Events & Conferences

Resources

  • Blog
  • GTM Mapping
  • Growth Decode
  • Growth Workshops

Company

  • About
  • How we work
  • Pricing
  • Careers
  • Contact
© 2026 GTMLAB.AI · 200+ brands · $20M+ ad spend operated
CRM & RevOps
  • Before & after
  • Follow a lead
  • Lead leaks
  • Plans & packages
  • Results
  • Why GTMLab
  • FAQ
  1. Data & Analytics
  2. CRM & RevOps

Stop losing the leads you already paid for.

We build the CRM and sales process behind your ads: every lead captured from your website and WhatsApp, qualified before your team picks it up, followed up on a rhythm, and traced to the revenue it closes. CRM Setup from $2,500, live in about 4 weeks, with 3 months of support included.

Book my CRM reviewChat on WhatsApp

No commitment. A senior operator reads every request.

  • Google Partner
  • 200+ brands grown
  • $20M+ ad spend operated
  • Senior operators only

The growth partner behind brands across Asia.

200200+

brands served

$20M$20M+

ad spend operated

Our team’s track record

Y Combinator alumniForbes 30 Under 30
  • Ashley GroupCase study
  • BluuuCase study
  • CekatAI
  • Central WellnessCase study
  • Cinepolis
  • Doré by LeTao
  • ELSA Speak
  • Gleneagles
  • GoDrinks
  • IHH HealthcareCase study
  • IkigaiCase study
  • Lazada
  • MediflyCase study
  • Mount Elizabeth
  • Palma IslandsCase study
  • Siloam

and 180+ more brands

Meet our clients
CRM & RevOps

Most growth isn’t lost in the ads. It’s lost after the lead comes in.

Slow first replies, leads nobody follows up, a pipeline that lives in someone’s head. We build the CRM and the process around it (capture, qualification, follow-up and reporting) and connect it to your ads, so marketing and sales finally read the same number.

Pipeline overviewReal account · IHH Healthcare, three hospital brands
Weekly lead volume
1.0×~5×the week we took overwithout matching spend
Cost per lead
—−70%at takeoverdriven by the exclusion loop
Qualified leads
—5,000+at takeoverin 10 weeks, three hospitals
Pre-qualified
NoneEvery leadagents chasing first contactbefore an agent steps in
1×2×3×4×5×
~5× weekly leadsCost per lead −70%
GTMLab takes over
W−2TakeoverW5W10
What changed
  • CaptureLeads stalled before anyone reached themAutomated, bilingual WhatsApp intake
  • QualificationAgents spending first contact on basicsHospital, doctor and appointment captured first
  • ExclusionConverted patients served ads again and againEvery 50 new leads fed back to Meta as exclusions
  • SpendPiling onto people already won or lostKept on fresh audiences, fatigue kept out

Figures from the hospitals’ own lead data over the first ten weeks. The chart is indexed to the week we took over; the curves between the endpoints are drawn.Read the case study →

The short answer

What is RevOps?

RevOps (revenue operations) connects marketing, sales and customer data into one system, so every lead is captured, followed up and tracked through to revenue. In practice it’s a CRM your team actually uses, with clear stages, automation for the routine steps, and reporting from first contact to closed deal.

For advertisers it closes the loop: won and lost leads go back to the ads, so the budget stops chasing people who were never going to buy.

Capture
Every lead, from every channel, in one place.
Follow-up
Clear stages and automatic reminders.
Feedback
Won and lost leads sent back to the ads.
One lead, end to end

Follow one lead through the pipeline.

From the first message to the booked appointment, and back to the ads: what the CRM captures at every stop, before an agent spends a minute on it.

Stop 5 of 5 · Back to Meta

Fed back to the ads

New leads go back to Meta as exclusions, every 50, so the budget stays on people the ads haven’t reached yet.

Lead #5012Back to Meta
Source
Meta · Cardiology ad
Channel
WhatsApp
Name
Captured
Hospital
Chosen
Doctor
Chosen
Appointment
First consultation
Stage
Qualified
Routed to
Hospital team
Stage
Booked
Exclusions
Updated every 50 leads
Ads now reach
New patients only
Illustration · one lead followed end to end, placeholder data
Where the leads leak

Six places your leads quietly slip away.

Across 200+ brands, the same six gaps sit between a paid lead and a closed deal. None of them show up in the ad reports, because by then the ad has done its job.

01 / 06

Leads that wait too long

What’s happening

Buyers contact two or three businesses at once. The first real answer usually wins, and a lead that waits an hour has often gone elsewhere.

WhatsApp inbox · first replyRina · “Any slots Saturday?”2 minDaniel · “How much?”47 minSarah · “Can I book?”3 hoursMike · “Still open?”Next day
Check it yourself30 sec

Fill in your own website form now. How long until someone gets back to you?

How we fix it

Automated capture, an instant reply, a human within minutes.

02 / 06

Every lead treated the same

What’s happening

Your best salesperson spends the morning on people who were never buying, while the hot lead waits in the queue.

New leads · in the order they arrivedBudi · “just browsing”Cold 21Daniel · asked the priceWarm 64Rina · wants ThursdayHot 92
Check it yourself30 sec

Open today’s new leads. Can you tell which ones are hot without opening each one?

How we fix it

Leads scored and qualified before your team picks up.

03 / 06

No follow-up rhythm

What’s happening

A lead who goes quiet is checking a competitor. Without a rhythm, the leads you already paid for simply die.

Ava M. · WhatsApp leadDay 0Asked for a quoteDay 1No replyDay 3Follow-up sentDay 3Booked
Check it yourself30 sec

Pick five leads from last month that went quiet. How many were contacted again?

How we fix it

A follow-up rhythm for every open and lost lead.

04 / 06

A pipeline that lives in people’s heads

What’s happening

When a salesperson leaves, part of the pipeline leaves with them. Nobody can see which deals are stuck, or why.

NewContactedProposal14 days, no touchWon
Check it yourself30 sec

If your best salesperson left tomorrow, could you see every deal they were working on?

How we fix it

One pipeline everyone can see, stage by stage.

05 / 06

Paying to reach people you’ve already won

What’s happening

Customers and closed-lost leads keep seeing your ads, because the CRM never tells the platforms who they are.

Still seeing your ads this weekAva M. · booked last weekAlready wonDaniel · said no in MayAlready lostSarah · new prospectShould see them
Check it yourself30 sec

Check your prospecting audiences. Are your existing customers excluded?

How we fix it

Won and lost leads fed back to the ads as exclusions.

06 / 06

Marketing and sales reading different numbers

What’s happening

Marketing reports leads, sales reports deals, and nobody can say which campaign produced revenue.

Sales this month, as reportedGoogle Ads41Meta38Platforms claim79Sales in your CRM46
Check it yourself30 sec

Ask marketing and sales for last month’s best campaign. Do they give the same answer?

How we fix it

One dashboard, from the ad to the closed deal.

How we win in CRM & WhatsApp

We map how your team sells first, then pick the CRM.

Most CRM projects start with the software. Someone sells you a tool, sets up a default pipeline, and six weeks later your team is back on personal WhatsApp and spreadsheets. When a salesperson leaves, their leads leave with their phone.

We start with how your team actually sells: your stages, who follows up, how fast, and on which channel. We’re not tied to one CRM, so we pick the one that fits your team, your budget and how much you sell on WhatsApp. Then we set it up with WhatsApp inside.

Every chat is a tracked lead, owned by the company, not by a salesperson’s phone.

  1. 1

    We map how you sell before we touch any software

    • Your stages
    • Who follows up
    • How fast
    • Which channel
  2. 2

    We pick the CRM that fits with the costs compared

    • HubSpot
    • Salesforce
    • Kommo
    • respond.io
    • cekat.ai
  3. 3

    We set it up with WhatsApp inside

    • One company WhatsApp number your team shares
    • Every chat logged as a lead, with its ad source
    • Follow-up reminders, so no lead waits
  4. 4

    We train your team then check they use it

    • A 30-day adoption check: gaps found and fixed
Plans

One price. Three months of support included.

CRM Setup is a fixed price for your team, with 3 months of support after launch. No monthly subscription.

Start here

CRM Setup

from$2,500one time, live in about 4 weeks

3 months of support included. No monthly subscription.

Best for: Teams moving off spreadsheets and personal WhatsApp, or starting over on a CRM that never stuck.

The price includes: 1 sales pipeline · up to 5 users · 1 WhatsApp number · your website forms · training · 3 months of support

Set up my CRM

Built around how you sell

  • Your sales process mapped: stages, owners, follow-up rules
  • The right CRM picked for you, with costs compared
  • Pipeline, fields and automations built

WhatsApp inside

  • One company WhatsApp number your team shares
  • Every chat logged as a lead, with its ad source
  • Follow-up reminders, so no lead waits

Your team uses it

  • 30-day adoption check: every rep logging, gaps fixed

3 months of support, included

  • New fields, automations and reports as you settle in
  • Help for your users
  • Clean data: duplicates merged, missing sources chased

Add-ons

  • CRM MigrationMoving from spreadsheets or another CRM · by quoteSee what’s included
  • Lead AttributionYour build · from $1,500See what’s included
  • AI WhatsApp AgentAdd to any plan · from $1,500See what’s included
Packages · One-off

Start with one job.

Fixed scope, done once. No monthly commitment.

Moving CRMOne-off

CRM Migration

Contacts, deals and history moved from spreadsheets or your old CRM, and cleaned on the way in.

By quotescoped by how much data you havePlan my migration
ContactsDealsHistorySpreadsheet → your CRM, cleaned · example
Ads to revenueYour build

Lead Attribution

See which ads bring the customers who pay. We connect your ads, your CRM and wherever your sales close, so every customer traces back to the ad that started it.

From $1,500custom build, quoted on a callSee how it works
The adSearch · treatmentThe leadtagged with its adThe sale$2,400From the ad to the sale · example
After the formCustom build

AI WhatsApp Agent

An AI agent on your WhatsApp that answers questions, asks your qualifying ones and books calls, day or night, straight into your CRM.

From $1,500custom build · live in about 3 weeksSee our AI agents
Hi! Is this for yourself or someone in your family?For meGreat. Which day suits you for a call this week?Booked · Thu 3 pm · sent to your team

More than one of these problems? We scope them together on one call.

AI Sales & Support AgentsLead Quality & Sales OpsAttribution & Revenue Dashboard

Compare pricing across every service

Results

Pipelines we built, and what they closed.

Every figure read from the client’s own CRM, from first lead to closed deal.

  • 5,000+5,000+Qualified leads in 10 weeks, each pre-qualified before an agent stepped inIHH Healthcare
  • $1M+$1M+Qualified pipeline from a channel built in 30 daysLion Parcel
  • 1515BANT-qualified meetings in under 30 days, at 7–8× ROIJakarta Aquarium · B2B
  • 25%+25%+Higher patient lifetime value in 8 months, from the CRM’s retention loopPremium orthopedic clinic

IHH Healthcare

Private Healthcare Provider

How We Rebuilt a Full Attribution Funnel That Stopped Ad Spend Reaching Patients Already Won and Cut Cost Per Lead 70%

70%Reduction in cost per lead
~5×Weekly lead volume

Lion Parcel

Logistics & Delivery Company

How a Logistics Firm Built a New B2B Acquisition Channel With $1M+ Pipeline in 30 days

>50%Meetings completed to partnership won
$1M+Qualified pipeline generated

Jakarta Aquarium Safari

Tourism

15 Qualified Meetings at 7–8× ROI: A B2B Pipeline Built in Under 30 Days

15BANT-qualified meetings, under 30 days
7–8×ROI on engagement investment

Premium Orthopedic Clinic

Healthcare

A Data and Attribution Loop Built So the Ads Chased Real Patients, Not Just Clicks: Conversion Up From 10% to Over 25%

~10% → >25%Lead-to-patient conversion
4.2×More leads per month
Jakarta Aquarium SafariCase ↗

“Our pipeline used to live in our sales team's relationship, so every time one left, part of it left too. GTMLab built us a system that solves this, and now the leads just keep coming.”

SStellaGeneral Manager, Jakarta Aquarium Safari
Doré by LeTao

“Our corporate sales team had run 7–8 years without much structure. GTMLab brought the strategy, the CRM, and a more systematic way to manage the team — and the result was game-changing.”

RikiFounder, Doré by LeTao
Lion ParcelCase ↗

“We weren't even sure it was possible, and we wanted GTMLab to validate whether there is a way to acquire partners predictably. GTMLab didn’t just answer 'yes'—they proved it.”

KRKristiana Niken Tri RistamtiniNational Acquisition Manager, Lion Parcel
Online Property Marketplace

“On a property marketplace, it's all about lead quality — plenty of clicks, but few who are actually serious. GTMLab changed who comes through, and now we get people genuinely ready to move.”

OPFounderOnline Property Marketplace
Xccelerate

“At our price point, a subscription is considered an investment, and rarely an impulse. GTMLab built the journey that educates and nurtures people along the way, so they reach us already convinced.”

LLavineFounder, Xccelerate
Hokione

“We've always focused on B2B, and going direct to consumers felt like starting a new company. GTMLab built the system that made it work, and now D2C is a real source of revenue.”

HHead of MarketingHokione
The first 90 days

What happens after you say yes.

  1. Week 1
    Your CRMSale · $1,240Google & MetaLeads captured automaticallyConnectedWon deals sent to the adsConnectedPipeline dashboardLive

    Map the pipeline

    We follow a lead from first message to closed deal, and find where it stalls and what your team needs. Nothing changes until you approve it.

    You getA map of every stall

  2. Weeks 2–3
    Change historyGoogle & MetaWhatsApp intake form liveMonLead scoring switched onTueFollow-up rhythm automatedWedExclusions synced to MetaThu

    Build the system

    Your CRM set up around how you sell: automated capture from ads and WhatsApp, qualification questions, clear stages and a follow-up rhythm.

    You getA CRM your team actually uses

  3. Weeks 4–8
    Weekly reportWeek 8Revenue ▲6 new ads tested4 cut

    Connect and coach

    The CRM wired to your ads in both directions, the team trained on the new process, and a weekly pipeline review.

    You getOne number for marketing and sales

  4. Day 90
    Next quarterThe planMonth 4Month 5Month 6Work the lost-lead poolTrack lifetime valueAutomate the weekly report

    The review

    Revenue by source, conversion by stage, and the plan for the next quarter, built on what the pipeline now shows.

    You getNext quarter’s plan

Why GTMLab

GTMLab, a typical agency, or an in-house hire?

Three ways to build your CRM and sales process, and what each one actually gets you.

What you getGTMLabSenior operators, judged on revenueTypical agencyPaid by the monthIn-house hireOne person, one channel
Who builds itSenior operators, with your sales teamNo: A consultant and a templatePartly: One admin, between other jobs
What counts as successRevenue closed, by sourceNo: A CRM switched onPartly: Whatever the CRM reports
How you payOne fixed price from $2,500, 3 months of support included, no monthly subscriptionNo: A project fee, results or notPartly: Salary, tools and training
AdoptionBuilt around how your team sells, then coachedNo: Handed over, then you’re on your ownPartly: Built by one person, for one person
The adsConnected both ways: leads in, sales outNo: Not connectedPartly: Depends on who you hire
Time to startAudit in 5 working daysPartly: Weeks of discoveryNo: Months to hire and ramp up
Beyond the CRMAds, WhatsApp and dashboards, one teamPartly: CRM only, or more vendorsNo: One tool, one person
Book your audit
Who runs your account

Senior operators, on every account.

You speak to the people doing the work, every week, not an account manager relaying messages.

Where our team comes from
  • BCG
  • Accenture
  • Unilever
  • Traveloka
  • Lazada
  • Klook
  • Ruangguru
  • Mekari
  • Peeba
  • Y Combinator alumniY Combinator alumni
  • Forbes 30 Under 30Forbes 30 Under 30
  • 100+specialists, no junior layer

Leading your account: Kevin Cho, Co-founder, Growth Strategy · Rizky Darmawan, Head of Performance Marketing · Andhika Nurrizky, Senior Performance Marketing Specialist

“

We don’t get paid for clicks, so we don’t chase them. Every account we take on is wired to the sales in the client’s CRM and judged on them.

Kevin ChoCo-founder, Growth Strategy, GTMLab
FAQ

Before you book your call

What does CRM & RevOps mean for my business?

The system and the habits behind your revenue: how leads are captured, qualified, followed up and closed, and how all of it is measured. RevOps means marketing, sales and data run on one process and one set of numbers.

Which CRM do you use?

Usually the one you already have. We work with HubSpot, SleekFlow and others, and recommend a switch only when your current tool genuinely can’t do the job.

Will my team actually use it?

That’s the point of building it around how they already sell. We set it up with your team, train them, and run a weekly pipeline review until the new rhythm sticks.

Can you connect WhatsApp to the CRM?

Yes. Many of our clients sell on WhatsApp, so chats are captured into the CRM automatically, tagged with the ad that started them, and pre-qualified before an agent picks them up.

What does it cost?

CRM Setup is one fixed price from $2,500, live in about 4 weeks, with 3 months of support included and no monthly subscription. It covers 1 sales pipeline, up to 5 users, 1 WhatsApp number, your website forms and training. Moving from spreadsheets or another CRM is quoted on how much data you have, and Lead Attribution and an AI WhatsApp Agent can be added from $1,500 each. The CRM review comes first, with nothing to sign.

How quickly will I see results?

Faster replies and follow-ups show up in conversion within weeks, because they recover leads you are already paying for. A full pipeline view and clean reporting usually take four to eight weeks to settle.

Do I keep the CRM and the data?

Always. Everything is built in your accounts, and the CRM, the pipeline and every record in it stay yours if we ever part ways.

Do you only do CRM?

No. The CRM is there to turn ads into revenue, so the same team runs your Google, Meta and WhatsApp ads, tracking and dashboards around it.

Complimentary · two calls

Your CRM Review

Start with a 30-minute call. If you have a CRM, you give us read-only access and we find where leads get lost. If you don’t, we map how your team sells. Then we walk you through what we found, and the CRM we’d pick for you.

  1. 1
    A 30-minute fit call

    How your team sells, the tools you use, and whether we can help.

  2. 2
    We look under the hood

    Have a CRM? Read-only access and an audit. No CRM? We map your sales process.

  3. 3
    A findings call

    What’s broken, the CRM we’d pick for you and why, and what it costs.

Nothing to sign. A spreadsheet export is fine if you don’t use a CRM yet.

Book your CRM review

Takes 30 seconds · You pick a time next
WhatsApp or phone*
We need a number we can reach you on.

Read-only access only. We never change anything in your CRM without your OK.

Rather talk it through?Message the team directly on WhatsApp.Chat on WhatsApp
Book your audit→WhatsApp